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The Office of Volunteer Programs

Thank you for your interest in volunteering at Upstate. The opportunities are endless for individuals who have empathy and a passion for helping others. Please check out all of our programs using the menu on the left side of page.

Office of Volunteer Programs: Mission, Vision, Values


The mission of the Office of Volunteer Programs is to provide meaningful volunteer opportunities which enhance the healthcare experience through service with compassion.


To be a premier volunteer programs and vital partner to all we serve by fostering a culture of empathy and respect.



We value Contributions by:

  • Attracting and retaining those passionate about volunteerism
  • Delivering compassionate service with empathy and kindness to enhance the patient experience
  • Modeling customer service excellence through actions and attitudes

We value Collaborations by:

  • Positively impacting daily operations
  • Supporting the institution through beneficial partnerships to identify and fill needs (foster growth)
  • Engaging and cultivating relationships with community organizations to advance program development

We value People by:

  • Recognizing and appreciating the time and talents generously given by volunteers
  • Promoting open avenues of communication
  • Embracing diversity, inclusivity, and individuality
  • Respecting one’s right to privacy and confidentiality